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Why use a broker?

Insurance is one of the most complex products you can buy. That is why you need a qualified insurance broker to help you understand your unique risks and insurance needs, and to find the best cover for you from the insurance market at the best price. An Insurance Broker’s foremost duty is to his or her client – they work for you.

That’s where a broker can be worth their weight in gold, helping to save you time, money and worry – particularly in the event of a claim.

Whether it’s home, car, life or business insurance, brokers provide tailored advice and assistance to make sure you and your property are properly protected. The service standards they offer you – and the protections in place to ensure you are treated in an open and honest way – are set out in the Insurance Brokers Code of Practice.

What Is The Insurance Brokers Code Of Practice?

All reputable professions are governed by a strong Code of Practice – and insurance broking is no different.

Our new Code of Practice comes into effect 1st January 2014, and sets out the minimum service standards you can expect when you use an insurance broker and outlines what you need to do in the unlikely event you have a complaint to make.

The Code sets out our commitment in a number of areas, including:

  • Managing conflicts of interest;
  • Explaining what our services will be;
  • Acting for you diligently, competently, fairly and with honesty and integrity;
  • Informing you how we are paid for the services we provide;
  • Ensuring our staff are competent and adequately trained; and
  • Providing an opportunity to resolve complaints and disputes.

In short, it’s our profession’s promise to you that we will act in your best interests at all times and be open and honest with you at every step of the way.

The Code is designed to set high standards relating to the role of an insurance broker when acting for customers, as well as when an insurance broker may act for an insurer or play a role in relation to services associated with its insurance services

A copy of The Code is available for download here: Insurance Brokers Code of Practice

Further information can be found at www.niba.com.au

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