Claims
You can depend on BusInsure to process your claims quickly and hassle free. We have a dedicated claims team to help you all the way along.
There are 2 simple ways to claim.
- Download the relevant claim form as below, complete and forward to our office.
- Complete the request a call back form below and we’ll call you to get your claim started. Alternatively please contact us on 1800 084 087 or email us at claims@businsure.com.au
Motor Vehicle Claim forms
Businsure has developed a new online Electronic claim form specifically for the Bus & Coach industry which is accepted by all our major Insurers. It can be completed either Electronically or Manually.
- Motor Vehicle Accident Claim Form (Buses)
- Motor Vehicle Windscreen Claim Form
- Motor Vehicle Accident Claim Form (Ancillary Vehicles)
Electronic Completion
The claim form can be completed electronically in Adobe Acrobat, however you will need to complete the accident diagram separately. Accordingly, once completed, please save the form, print out, complete your diagram, date & sign the declaration, & once this is done, please either;
- Scan and email completed claim form to claims@businsure.com.au along with any quotes, pictures or any other documentation.
- Fax it to our dedicated Bus & Coach claims team on (02) 9966 9604, along with any quotes, pictures or any other documentation.
Manual Completion
Please print out, complete in full, & return as above.
All Other Claims form
Use this form for all other claims.
FAQ
What do I do if I have a car accident?
Download the motor vehicle claim form and contact our office on 1800 287 467 to advise of the claim or lodge your claim notification online and your account manager will contact you to advise the necessary steps next steps.
What do I do if my car is stolen?
If I have an accident and the only damage is a smashed windscreen, can I have it replaced straight away?
Depending on your cover you may have to pay an excess. Contact our office on 1800 287 467 for more information.
Do I need to lodge a claim before I replace a broken window in my home?
What did I do if my contents are damaged or stolen?
What are common tips for insurance claims?
- Report incidents such as burglaries, theft, personal injuries and malicious damage to your local Police.
- Following a burglary in your home or in your car, secure the premises or vehicle against weather and further damage or incident.
- If you believe your vehicle or motorcycle will be damaged further by driving it after an incident, call for a tow truck.
- Never admit liability