Claims

You can depend on BusInsure to process your claims quickly and hassle free. We have a dedicated claims team to help you all the way along.

There are 2 simple steps to make a claim.

Step one

Download the appropriate claim form below and complete it.

MOTOR ACCIDENT CLAIM FORM (BUS & COACH) - Download
MOTOR VEHICLE ACCIDENT CLAIM FORM (ANCILLARY VEHICLES) - Download
MOTOR VEHICLE WINDSCREEN CLAIM FORM - Download

Step two

Fill out your details and upload the completed form below and we will call you to personally advise on your options.










Alternatively, email your form to us at claims@businsure.com.au or call us on 1800 287 467.

FAQ

What do I do if I have a car accident?

Check the accident scene is safe. If any person is injured or there is significant property damage, call the police immediately, and an ambulance if necessary. Ensure you collect the name, address, phone number, registration number and insurer of any third party(s) and the contact details of any witnesses. If you have a phone take photos of damage to your vehicle and any third party vehicles. Download the motor vehicle claim form and contact our office on 1800 287 827 to advise of the claim or lodge your claim notification online and your account manager will contact you to advise the necessary next steps.

What do I do if my car is stolen?

Call the police immediately, then contact our claims department on 1800 287 827. They will advise of the necessary steps to take.

If I have an accident and the only damage is a smashed windscreen, can I have it replaced straight away?

Yes, you can replace your damaged windscreen with an identical one. You can choose any windscreen replacement service provider. Depending on your cover you may have to pay an excess. Contact our office on 1800 287 827 for more information.

Do you need to lodge a claim before I replace a broken window in my home?

No, if all that has been damaged is the window you can replace this straightaway, You can choose any windscreen replacement service provider. Depending on your cover you may have to pay an excess. If the broken glass is a result of a burglary, you need to notify the police immediately. Contact our office on 1800 287 827 for more information.

What do I do if my contents are damaged or stolen?

In the event of damage, the equipment should be taken to the place of purchase or an authorised repairer for inspection and to obtain a quotation for repair or replacement. In the event of burglary, the incident should be reported immediately to the police. Contact our office on 1800 287 827 for more information.

What are common tips for insurance claims?

Call our office on 1800 287 827 and speak to one of our qualified staff who will help you through the process. Report incidents such as burglaries, theft, personal injuries and malicious damage to your local Police. Following a burglary in your home or in your car, secure the premises or vehicle against weather and further damage or incident. If you believe your vehicle or motorcycle will be damaged further by driving it after an incident, call for a tow truck. If you believe your vehicle or motorcycle will be damaged further by driving it after an incident, call for a tow truck. Never admit liability